Home
About Us
Contact Us
Home Support
Small Business Support
Remote Remedy
Testimonials
PC Tips
Links/Resources

Micro

AppleLogo

 

pieSMALL BUSINESS SUPPORT

Imagine having just one number to call for ALL your tech support needs... From Web Design to Networking.

We act as the entire IT department for a large number of clients throughout greater North Bay.

We take pride in out smarting our competition by providing intelligent solutions for less money (we actually get a kick out of figuring out ways to do things better for less).

If you own a small business and need honest, reliable support give us a call —you'll be glad you did. That's why once you become a SONOMA TECH SUPPORT client you'll stay one.

IMG5

SERVICES:

  • Troubleshooting Experts
  • Data Backup Solutions
  • File Sharing
  • Web Hosting
  • Web Design
  • Exchange Email
  • Small Business Servers
  • Remote Access (VPN's)
  • PC Purchasing and Setup
  • Network Printers
  • Consulting
  • Firewalls
  • DSL/Cable/T1
  • CAT5e 10/100/1000
  • Wireless Networking Security
  • Upgrades
  • Training
  • Smart Phones/PDA's/iPhone/iPad
  • Data Recovery
  • Hardware/Software Installs
  • Virus Removal
  • PC/Mac/Server Repair

 

ONSITE SUPPORT:
Onsite support is available whenever you need help. Just call and schedule an appointment. Travel times are split in half for all San Francisco, Napa, Mendocino, and Marin County customers.

Available: Monday - Friday 10:30a.m. to 6:30p.m. $105 an hour(After hour/Weekend Support available at $175 an hour)
(707)703-2711 Main

 

REMOTE REMEDY:
Remote Remedy is our lightning fast way to fix many of your PC problems directly over the Internet. No more waiting for days or weeks like other IT shops.
No appointment needed.

Available: Monday - Friday 10:30a.m. to 6:30p.m. $105 an hour(After hour/Weekend Support available at $175 an hour)
(707)703-2711 Main

 

PHONE SUPPORT:
We offer phone support to get you back up and running quickly. Many problems can simply be resolved in minutes with our expert guidance.  Support calls are billed by the 1/4 hour ($30) to save you a little money.  And if we can't fix it you don't pay.

Available: Monday - Friday 10:30a.m. to 6:30p.m. $30 1/4 hour(After hour/Weekend Support available at $80 per 1/4 hour)
(707)703-2711 Main

 

EMAIL SUPPORT:
We also offer support via E-mail.  Got a question or need help configuring or purchasing something?  Send us your question and we will email you back a clear step by step solution.  Basic Email support is billed by the 1/4 hour to save you a little money.  And if we can't fix it you don't pay.

 

SMALL BUSINESS SUPPORT PACKAGE:
For those of you that seem to need more help than others (you know who you are), or those that just prefer to have a geek onsite regularly to keep things running smoothly we now offer you a Small Business Support Package to save you a little cash:

img10

$500/mo which includes: ($720+ value)

  • 4 Hours of Tech Support ($420 value)*
  • 5 half-hour Phone Calls ($300 value)
  • Priority Tech Support
  • No Contracts
  • Additional packages can be made to meet your specific needs

*Unused hours do not roll over to the following month